Upcoming Workshops
📅 Date: Tuesday, August 27th, 2024
🕒 Time: 14:00 - 18:00 BST
📍 Location: London, United Kingdom
💰 Investment: £195 per person
📅 Date: Thursday, August 29th, 2024
🕒 Time: 9:00 - 13:00 CEST
📍 Location: Ljubljana, Slovenia
💰 Investment: €177 per person
* Investment includes VAT
Need a different Date or Location?
“Excellent course! Focused, informative and with practical examples ”
“Very positive and relevant to my work. Enthusiastic to implement ...the concepts covered”
Creating Great Employee and Customer Experiences
Half Day (4 hours)
In this workshop, you will take part in hands-on activities while learning how to make your team or business better by keeping both your employees and customers happy.
“Very engaging session”
ABOUT THE TRAINER
Tony Namulo is Founder + Chief Experience Architect at Tavalé. He helps organisations create, evolve and grow their experience, continous improvement, innovation, transformation and success programs.
His professional credentials include being a Microsoft Certified Trainer, Six Sigma Green Belt and PMI Agile Certified Practioner. In addition to his international qualifications in workshop development and facilitation, he has been crafting and delivering high impact and engaging sessions worldwide for more than 20 years.
Participants are guided through experience good practice and how to apply it practically!
Why Attend?
You will learn how to improve experiences so they are smoother and/or faster, and your team or business can retain your employees and customers for longer.
We will share 20 years of helpful tips on bringing together people, processes, and technology to make things better. You discuss real-life examples and get ideas you can use right away to improve how you interact with customers and colleagues.
What You'll Learn:
🔍 Fixing Common Experience Problems – Learn how to solve the common issues every business faces
📈 Experience Trends - Creating better experiences for everyone
💡 How to Use Experience Strategies - Putting clever strategies into action
🗺️ Improving the Journey - Understand how to make every step of the journey better
📚 Real-world Tips - Practical advice from real-life situations
Key Benefits:
By the end of the workshop, you will know how to create experiences that will lead to business growth.
Customer Experience (CX) and Employee Experience (EX) aren't just buzzwords—they give you a competitive edge and help build lasting relationships, which are vital for success.
After the workshop, you will be able to apply simple strategies to increase customer and employee satisfaction and drive momentum for growth within your team / business.
Who Should Attend?
Experience Managers: Those responsible for overseeing and improving customer or employee experience in their organisation.
Customer Success Professionals: Individuals looking to enhance customer satisfaction and loyalty.
Sales Professionals: Professionals aiming to integrate customer experience with business growth strategies.
Operations Managers: Those seeking to streamline processes and improve customer interactions across various touchpoints.
Service Delivery Professionals: Those looking to understand customer needs better and improve their service delivery.
Customer Service Professionals: Senior professionals who interact directly with customers and want to enhance their service skills.
Digital and Transformation Managers: Technology leaders aiming to implement systems and tools that support seamless customer and employee experiences.