Senior Customer Success Professionals on-demand

Protect renewals, grow expansion, and install Customer Success systems your team can run — without the overhead of a full-time hire.

Hitting $500k–$10m ARR, expanding abroad, and need retention without hiring a full team.

Parental/Medical leave, Secondment/Sabbatical, Transition/Exit or peak season? Get an experienced CS Professional 1–3 days a week.

Is this you?

Founders or sales running onboarding/renewals? We’ll set up the system, help you hire and train your team

Packages and Pricing

Startup Sprint (8 weeks)

Outcome: Essentials live fast.
Includes: Segmentation, onboarding milestones, health v1, renewal hygiene, first QBRs.
Fixed scope. Straightforward pricing. We’ll recommend the best fit in your discovery call.
12,0000 - 20,000
Scaleup System (12 weeks)

Outcome: Automation + expansion motion.
Includes: Everything in Sprint + tech-touch journeys, CAB setup, partner-success kit.
Fixed scope. Straightforward pricing. We’ll recommend the best fit in your discovery call.
24,000 - 36,0000
Interim (6–16 weeks)

Outcome: Senior/Leadership cover 1–3 days/week.
Includes: Reporting, hiring support, transition plan
Scope is Tailored. Straightforward pricing. We’ll recommend the best fit in your discovery call.
7,000 - 57,600
Tailored (6 weeks+)

Outcome: Tailored Plan and Phase 1 Implementation
Includes: Strategic Needs Assessment, Workshop, Phase 1 Implementation
Scope is Tailored. Straightforward pricing. We’ll recommend the best fit in your discovery call.

What’s a fractional CSM? An experienced CS Professional who works part-time to deliver Senior and Head-of-CS outcomes.
How fast can you start? Week 1 discovery; core systems running by day 60–90.
Do you replace a full-time hire? We bridge the gap and hand over playbooks, dashboards, and training.
Parental leave/seasonal cover? Yes — that’s exactly what our Interim option is for.
Tools? We’re familiar with most tech used, and we learn fast. Whether it is Salesforce, HubSpot, Gainsight, Planhat, Zendesk, Intercom, Asana, Monday, Jira or lightweight stacks.